To make the best of our platform, please make sure that you are using one of the latest browser versions.
If you encounter a technical issue we suggest that you:
Ensure that you are not in private mode
Check for any ad blockers
Clear your cache
Restart your browser and/or try another browser
Clear your browser's cache and cookies, then log in again to check if the issue is resolved
Access the platform using a different internet browser or device to determine if the issue is browser or device-specific
If you need technical assistance:
Please send a message to the Customer Service team via the Chat feature and include
What device you are using
What operating system you are using
What browser you are using
Common Issues
Blank planner page after signing in.
Certain menu items, such as expenses or healthcare, leading to a blank screen.
Troubleshooting Steps
Clear Browser Cache and Cookies
Clearing your browser's cache and cookies can often resolve issues with loading the PlannerPlus dashboard or specific features. After clearing, log in again to check if the issue is resolved.
Try a Different Browser or Device
Access PlannerPlus using a different internet browser or device, such as your phone. This helps determine if the issue is specific to your current browser or device.
Check for Browser-Specific Issues
If the problem does not occur on another browser or device, it may be a browser-specific issue. Adjusting your browser settings or updating to the latest version might help.
If the issue persists across multiple browsers or devices, it could indicate a problem on our end. Please contact PlannerPlus support for further assistance.
Preferred Devices, Operating Systems, and Browsers
Desktop Devices
PC
Operating System
Microsoft Windows 10 Desktop and above
Browser
Chrome
Edge
MAC
Operating System
Mac OS X 10.15 (Catalina) and above
Browser
Chrome
Safari
Firefox
Mobile Devices
Operating System (OS)
iOS 15.0 and above
Browser
Chrome
Safari
Operating System (OS)
Android 10.0 and above
Browser
Chrome